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Shipping Policy

Shipping Policy

Last Updated: 28 November 2025

At Sovaski’s, we are committed to delivering your wellness products safely, quickly, and efficiently. Please read our shipping policy to understand how your orders are processed and delivered.

1. Order Processing Time

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive an order confirmation email once your order is successfully placed.

2. Shipping Timeline

We deliver across India.

Estimated delivery time:

  • Metro Cities: 3–5 working days

  • Non-Metro Cities: 5–7 working days

  • Remote Locations: 7–10 working days

Please note: Delivery timelines may vary due to courier delays, weather conditions, operational issues, or high-volume periods.

3. Shipping Charges

  • Free Shipping on all prepaid orders above ₹1000.

  • A standard shipping fee of ₹100 may apply for smaller-value orders.

  • All applicable shipping charges will be displayed at checkout.

4. Payment Methods

  • Cash on Delivery (COD) is currently not available.

  • We accept online payments only through UPI, Credit/Debit Cards, Net Banking, and Wallets.

  • COD may be introduced in the future as we expand our service capabilities.

5. Order Tracking

  • Once your order is shipped, we will share a tracking link via email/SMS.

  • You can track your shipment through the courier partner’s portal.

  • If tracking information does not update immediately, please allow 24 hours for the courier system to sync.

6. Incorrect Address or Failed Delivery

  • Orders cannot be edited once dispatched.

  • If the address is incorrect or incomplete, delivery may fail or be delayed.

  • If a shipment returns due to incorrect address or unavailability, the customer may be charged a re-shipping fee.

7. Delivery Partners

We ship using reputed and reliable logistics partners such as:

  • Delhivery

  • Blue Dart

  • Ekart

  • DTDC

  • Amazon Shipping

(Partner availability may vary by location.)

8. International Shipping

  • We currently ship only within India.

  • International shipping will be added in the future as we expand our operations.

9. Damaged or Tampered Packages

If your order arrives damaged, tampered, or opened:

  1. Take clear photos/videos of the package, and

  2. Contact us within 24 hours on our given numbers.

We will assist with replacement or resolution.

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